TERM & CONDITIONS
Global Terms & Conditions Agreement – 2026 Feb
Legal Entity: ROSI3R Coaching Techniques Pty Ltd (“RCT”)
Registered Address: 8–10 Coral Road, Tableview, Western Cape, Cape Town, South Africa, 7441
By checking the acceptance box online and submitting payment, the Client confirms that they have read, understood, and agreed to be legally bound by these Terms & Conditions. These Terms apply globally to all RCT services, including in-person, online, remote, and digital services, regardless of the Client’s country of residence.
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1. Governing Law, Arbitration & Class Action Waiver
This Agreement is governed by the laws of the Republic of South Africa, without regard to conflict-of-law principles.
Any dispute, claim, or controversy arising out of or relating to this Agreement, the coaching services, or the relationship between the Parties shall be resolved exclusively through final and binding arbitration in Cape Town, South Africa, under the rules of the Arbitration Foundation of Southern Africa (AFSA).
The Client expressly waives any right to bring claims in court or to participate in class actions, collective actions, or representative proceedings. Arbitration shall be conducted on an individual basis only.
Judgment on the arbitration award may be entered in any court of competent jurisdiction.
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2. Description of Coaching Services
RCT provides exercise, nutrition, lifestyle, and performance coaching services. Services may include, but are not limited to: training programs, habit tracking, accountability systems, check-ins, recovery education, and general lifestyle guidance.
Participation in monthly check-ins is compulsory for all coaching services. Before-and-after photos are strongly encouraged and may be required for transformation-based programs.
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3. Scope of Practice Disclaimer
RCT is not a medical doctor, psychologist, registered dietitian, or licensed healthcare professional.
RCT does not diagnose, treat, or cure any disease or medical condition. All information provided is educational in nature and should not be interpreted as medical advice.
The Client must consult a qualified medical professional before beginning any exercise program, supplement protocol, or significant lifestyle change.
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4. Medical Disclosure & Assumption of Risk
The Client confirms that they are medically fit to participate in physical training and nutrition coaching.
The Client agrees to disclose all existing medical conditions, including but not limited to: diabetes, cystic fibrosis, cardiovascular disease, hypertension, injuries, joint issues, surgeries, pregnancy, medication use, or chronic illness.
RCT may request written medical clearance at any time.
The Client voluntarily assumes all risks associated with physical training, exercise, nutrition changes, and lifestyle modification, including but not limited to injury, illness, or adverse health outcomes.
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5. Term Length, Auto-Renewal & Cancellation
5.1 Minimum Terms
•Minimum commitment: 3 months
•Recommended term: 6 months
•Transformation term: 12 months
5.2 Auto-Renewal
After the minimum term, this Agreement automatically renews on a month-to-month basis unless cancelled with 30 days written notice.
5.3 Cancellation Method
Cancellations must be submitted in writing via email to:
WhatsApp messages, verbal notices, or social media messages are not valid cancellation notices. Notice periods apply regardless of the Client’s location or time zone.
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6. Payments, Late Fees & Suspension
6.1 Payment Due Date
Payments must reflect in the RCT account by the last day of each month for the upcoming coaching period.
6.2 Late Fees
Payments received after the due date incur a 5% late fee.
6.3 Suspension
Services may be suspended 48 hours after a missed payment.
6.4 Termination
Non-payment for more than 7 days may result in termination of services.
6.5 Reinstatement Fee
Reactivation of services after suspension may incur a R150 administrative reinstatement fee.
6.6 Chargebacks & Payment Disputes
The Client agrees not to initiate chargebacks or payment reversals. Digital services are deemed delivered upon first login to the RCT coaching app or receipt of coaching materials.
Initiating a chargeback constitutes a material breach of this Agreement and may result in immediate termination of services.
All payment disputes must be resolved through arbitration under Section 1. Evidence of service delivery includes app access logs, check-ins, habit tracking, communication records, and program access.
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7. Missed Sessions, Rescheduling & Carry-Overs (In-Person Only)
7.1 48-Hour Cancellation Rule
Sessions cancelled with less than 48 hours’ notice are forfeited.
7.2 Medical Carry-Over
Medical carry-over requires a valid medical certificate and is limited to one week per month.
7.3 Lifestyle-Related Illness
No credits, carry-overs, discounts, or fee reductions will be granted for illness resulting from non-compliance with nutrition, hydration, sleep, alcohol moderation, stress management, habit adherence, or recovery protocols.
7.4 Determination
RCT retains reasonable discretion to determine whether illness is medical or lifestyle-related.
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8. Client Responsibilities & Compliance
The Client agrees to:
•Complete assigned workouts weekly
•Log nutrition a minimum of 5 days per week
•Complete daily habits a minimum of 5 days per week
•Participate in monthly check-ins
•Follow prescribed recovery and mobility protocols
•Communicate respectfully and respond within 48 hours
Failure to participate or comply is not grounds for refund.
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9. 6-Month Money-Back Guarantee (Upfront Payments Only)
9.1 Eligibility
Only Clients who pay 6 months upfront are eligible.
9.2 Compliance Requirements
The Client must:
•Log food 5 days per week
•Complete habits 5 days per week
•Attend all scheduled training sessions
•Submit all monthly check-ins (no exceptions)
•Follow recovery protocols
•Demonstrate measurable nutrition adherence improvements within the RCT coaching app by Month 3
9.3 Determination & Refund
RCT retains final authority to determine compliance and eligibility based on internal records. Failure to meet any requirement voids the guarantee in full.
Approved refunds are pro-rated and processed within 30 business days.
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10. Photo Consent & Marketing Use
The Client grants RCT a perpetual, royalty-free, non-exclusive license to use before-and-after photos, transformation statistics, and likeness for marketing and promotional purposes.
The Client may revoke permission for future use; however, revocation does not require removal of content already published or distributed.
No identifying medical information will be disclosed without separate written consent.
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11. Data Privacy & Records
RCT stores personal and health information solely for coaching purposes and does not sell client data.
The Client may request permanent deletion of personal data after program completion (“Right to be Forgotten”). Data handling practices comply with applicable data protection laws where required.
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12. Formal Results & Data Release
Formal PDF transformation results (including photos, measurements, and comparison data) are provided only at:
•6 months
•12 months
Monthly data may be discussed but will not be issued in PDF, email, or formal written format.
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13. Intellectual Property
All programs, PDFs, templates, videos, voice-over scripts, app content, and written materials remain the exclusive intellectual property of RCT.
No copying, sharing, forwarding, or distribution is permitted. Unauthorised use may result in immediate termination of services and legal action.
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14. Termination of Services
RCT may terminate services immediately for:
•Disrespectful or abusive behaviour
•Failure to follow protocols
•Repeated missed payments
•Breach of these Terms
No refunds will be issued for termination due to Client breach. Termination does not grant the Client the right to make defamatory, misleading, or false statements about RCT or its services.
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15. Limitation of Liability
To the maximum extent permitted by law, RCT’s total liability shall not exceed the total fees paid by the Client in the preceding three (3) months. RCT shall not be liable for indirect, incidental, or consequential damages.
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16. Digital Acceptance
By checking the acceptance box, the Client agrees that these Terms constitute a legally binding digital signature under the South African Electronic Communications and Transactions Act (ECTA).
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END OF AGREEMENT
Kind regards,
Coach Ryan Rosier
ROSI3R Coaching Techniques Pty Ltd
Mind, Body & Performance Coaching App
ryan@rosierct.com